Terms of service

Effective November 8, 2026. Last updated November 8, 2026.

These terms are an agreement between Rivvs LLC, which operates ComplyDay ("ComplyDay", "we", "us"), and the dental office or other business that signs up ("you", "your office"). The person who accepts them confirms they're allowed to accept them for the office. Staff invited by your office also agree to use ComplyDay in line with these terms.

This agreement

By creating an account, starting a plan or using ComplyDay, you agree to these terms and our privacy policy. If you don't agree, don't use the service. ComplyDay is for businesses, not for personal or household use.

The service

ComplyDay provides, for the plan you choose:

• yearly staff courses in bloodborne pathogens, hazard communication, HIPAA privacy and security, and infection control, with quizzes, certificates and a trainer to message during each course,
• written plans drafted from your answers, such as an exposure control plan, hazard communication program and HIPAA policies,
• sterilizer logs for cycles, spore tests and Bowie-Dick tests, with alerts when a test fails,
• reminders before training, reviews and tests fall due, and
• an inspection binder you can print or save as a PDF.

We may improve, change or replace features over time, as described in "Availability and changes" below.

What ComplyDay is not

• Not legal advice. ComplyDay gives general information and tools based on federal OSHA and HIPAA rules, CDC guidance and state rules we cover. It isn't legal, medical or professional advice, and using it doesn't create a lawyer-client or consulting relationship.
• Not a guarantee. Using ComplyDay doesn't guarantee that your office will pass an inspection, avoid citations or penalties, or meet every rule that applies to it. Your office is responsible for its compliance, including state and local rules and any rule that changes after we last updated the service.
• Not certified by OSHA. OSHA doesn't certify or approve training providers, courses or written plans, and neither does HHS for HIPAA. No ComplyDay certificate is a government certification.
• No continuing education credit. ComplyDay courses don't award CE credits today.

Accounts and your team

• The person who starts the plan becomes the account owner. Owners and admins can invite and remove staff and decide what each person can do.
• Each person needs their own account with their own email address. Don't share sign-in links or accounts.
• Sign-in uses one-time links sent by email. Keep the email accounts used for ComplyDay secure, and tell us at hello@complyday.com right away if you think someone has accessed your account without permission.
• You're responsible for what happens in your office's account, including what your staff enter, and for keeping the information you give us accurate.
• You must be at least 18 years old to use ComplyDay.

Plans and limits

Staff counts include everyone with an account and pending invites. To add staff beyond your plan or a second location, move to a larger plan or email us about group pricing. Prices shown are in US dollars and don't include taxes.

Billing, renewal and cancellation

• Free trial. Each new office gets one 14-day free trial on either plan. You add a card when you start. If you cancel before the trial ends, you aren't charged. If you don't, Stripe charges your card for the plan you chose when the trial ends, and the plan renews from that date. Before the trial ends, we'll email the account owner a reminder.
• Payment. After any free trial, plans are paid in advance by card through Stripe. You authorize us, through Stripe, to charge your card for each period until you cancel.
• Automatic renewal. Monthly plans renew every month and yearly plans renew every year at the then-current price. Before a yearly plan renews, we'll email the account owner a reminder.
• Cancelling. You can cancel at any time from the billing page in the app or by emailing hello@complyday.com. Cancelling stops the next renewal. Your plan stays active until the end of the period you've paid for.
• Refunds. We don't refund partial periods or unused time, except where the law requires it. If we charge you by mistake, we'll refund the mistaken charge.
• Changing plans. If you move to a larger plan, Stripe charges the prorated difference. If you move to a smaller plan, the change applies from your next renewal, and you'll need to fit within the smaller plan's limits.
• Price changes. We'll email the account owner at least 30 days before a price change applies to your renewal. You can cancel before then.
• Taxes. Prices don't include sales tax or other taxes. Where tax applies, it's added to your invoice.
• Failed payments. If a payment fails, Stripe will retry it. If it still hasn't been paid after the retry period, we may pause your access until it is. Your records are kept as described in "Your data".

Your data

• You own it. Your office owns the records it puts into ComplyDay or creates with it, including training records, plans and logs ("your data").
• Our permission to use it. You give us permission to host, copy, process and display your data only to provide, secure, support and improve ComplyDay for you, and as our privacy policy describes. We don't sell your data.
• Export. You can print or export your records at any time while your plan is active, and for 90 days after it ends.
• Deletion after you leave. 90 days after your plan ends, we delete your office's data. Copies in backups are removed within a further 30 days. Your office is responsible for keeping copies it needs for its own record-keeping, such as OSHA training records for 3 years and HIPAA documentation for 6 years.
• Your responsibility. You confirm you have the right to enter the information you add, including information about your staff, and that you'll tell your staff how their information is used.

No patient information

ComplyDay is not designed to store protected health information (PHI) under HIPAA, and you agree not to enter any patient information anywhere in the service, including notes, log entries, messages to trainers and uploaded files. ComplyDay is not your business associate and we don't sign business associate agreements. If PHI is entered, you're responsible for it, and you'll tell us so we can help remove it.

Acceptable use

You and your staff will not:

• enter patient information, or anything unlawful, harmful or that you don't have the right to share,
• try to reach another office's data, test or bypass our security, or interfere with the service,
• copy, resell, rent or share ComplyDay or its course content with anyone outside your office, or use it to build a competing product,
• scrape the service or access it by automated means other than features we provide,
• let someone else complete training or quizzes in another person's name, or record training that didn't happen, or
• misuse trainers' time, or send them abusive messages.

Training and trainers

• The courses cover the topics OSHA and HIPAA require for yearly training in a dental office. Your office remains responsible for the parts that are specific to it, such as showing staff where your protective equipment, sharps containers, eyewash and spill kits are, and how your own procedures work.
• A trainer is available by message during the courses to answer questions. Trainers give general training answers, not legal or medical advice, and answers about your office's own procedures should come from your office.
• Certificates record that a person completed a course and passed its quiz on a date. They're accurate only if each person takes their own course.
• Courses are offered during working hours at your office's direction. Paying staff for training time is your office's responsibility.

Written plans

ComplyDay drafts written plans from your answers. Before you adopt a plan, someone responsible in your office must read it, make sure it matches how your office actually works, and approve it in the app. The accuracy of a plan depends on your answers being accurate and current. Keep your answers up to date when your office, staff, devices or chemicals change.

Availability and changes

• We work to keep ComplyDay available and to fix problems quickly, but we don't promise it will always be available or free of errors, and we don't offer a service level agreement. We may need short pauses for maintenance.
• Rules and guidance change. We update course content and plan templates when we learn of relevant changes, but there may be a delay.
• We may add, change or remove features. If we remove a major feature your plan includes, we'll tell account owners by email ahead of time, and if you cancel because of it we'll refund the unused part of a yearly plan.
• We may update these terms. For material changes we'll email account owners at least 30 days before they apply. If you keep using ComplyDay after that, the new terms apply. If you don't agree, you can cancel before they take effect.

Other services

ComplyDay relies on other companies, such as Stripe for payments, and may link to outside websites such as osha.gov. Their own terms apply to your use of their services, and we're not responsible for them.

Our property

ComplyDay, including its software, design, course content, plan templates and the ComplyDay name and logo, belongs to us or our licensors. While your plan is active, we give your office a limited, non-transferable right to use ComplyDay for its own internal compliance work. You may print and keep the plans, certificates, logs and binders made for your office, including after your plan ends.

Feedback

If you send ideas or suggestions, we may use them without any obligation to you.

Suspension and termination

• You can stop using ComplyDay and cancel at any time.
• We may suspend or end access for anyone who seriously or repeatedly breaks these terms, enters patient information after we ask them to stop, doesn't pay, or puts the service or other offices at risk. Where it's reasonable, we'll warn you first and give you a chance to fix the problem.
• If we end your plan without cause, we'll refund the unused part of any prepaid period.
• When a plan ends, the export window and deletion described in "Your data" apply. Sections that by their nature should continue (such as payment owed, ownership, disclaimers, the limit of liability and indemnity) survive.

Disclaimer of warranties

To the fullest extent the law allows, ComplyDay is provided "as is" and "as available." We don't make any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that ComplyDay will meet every legal requirement for your office. Some places don't allow these disclaimers, so they may not all apply to you.

Limit of liability

To the fullest extent the law allows:

• neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it was told they were possible, and
• our total liability for all claims about ComplyDay or these terms is limited to the amount your office paid us in the 12 months before the event that led to the claim.

This includes any fines, penalties or citations issued to your office by a government agency. These limits don't apply to your payment obligations or your indemnity below, or where the law doesn't allow them.

Indemnity

Your office will defend and hold ComplyDay harmless from claims by others, and related costs and reasonable legal fees, that come from your data, patient information entered into the service, your staff's use of the service, or your breach of these terms or of the law.

Disputes and governing law

If you have a problem with ComplyDay, email hello@complyday.com first. Most issues can be solved that way, and both sides agree to try in good faith for 30 days before starting any formal claim.

These terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict of law rules. Any claim must be brought in the state or federal courts located in New York, and both sides agree to those courts' jurisdiction. Either side may bring a claim in small claims court if it qualifies.

General terms

• These terms and the privacy policy are the whole agreement between us about ComplyDay and replace earlier discussions.
• If a part of these terms can't be enforced, the rest still applies.
• If we don't enforce a part of these terms right away, we can still enforce it later.
• You may not transfer your account or these terms without our written permission. We may transfer them as part of a merger, sale or reorganization, and we'll tell account owners.
• Neither side is responsible for delays caused by events outside its reasonable control, such as outages at our providers or natural disasters.
• We'll send notices to the account owner's email address. You can send notices to hello@complyday.com.
• We're independent businesses. These terms don't create a partnership, employment or agency relationship.

Contact

ComplyDay is operated by Rivvs LLC, a New York limited liability company. Mail: Rivvs LLC, 418 Broadway, Ste R, Albany, NY 12207, United States. Questions about these terms: hello@complyday.com or (646) 687-9874.